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(800) 850-5000 or email
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Q: What is Salem Five's routing number?
A: 21370558

Q: What is Salem Five's mailing address?
A: 210 Essex Street, Salem, MA 01970
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Mortgage Loan Assistance

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Having difficulty making your mortgage payments? We are ready to help.

Based on your hardship and financial circumstances, you may be eligible for mortgage assistance options. There are many options to help you stay in your home and also options to sell your home while avoiding foreclosure.

  • Reinstatement: Pay all past due amounts in a single lump-sum payment. This allows you to bring your mortgage current immediately.
  • Repayment Plan: Pay all past due amounts together with regular monthly payments over a certain period of time. This allows you time to bring your mortgage current without having to make a single lump-sum payment.
  • Forbearance Plan: Make reduced or no payments for a specific period of time. This allows you time to resolve your hardship and possibly qualify for another option to bring your mortgage current, such as a deferral or modification.
  • Modification: Mortgage will be brought current by modifying the terms. This option is intended to make your mortgage more manageable and may result in lower monthly payments.
  • Deferral: Mortgage will be brought current by postponing paying the missed payments until the end of the loan. This option is intended for people who resolved a temporary hardship and can resume making their normal mortgage payments.
  • Short Sale: Proceeds from the sale are used to pay off a portion of your mortgage balance when you owe more on your mortgage than the home is worth.
  • Mortgage Release (Deed-in-Lieu of Foreclosure): Transfers ownership of your property to the Bank in exchange for relief from some or all of the mortgage debt.


To determine if you are eligible for any of these Mortgage assistance options, please apply below. One of our Servicing Specialists will review your application and contact you to discuss the next steps. If you need assistance completing the application we are here to help. Please contact us at (800) 322-2265 ext. 5291 or (978) 720-5291.